...WHAT I'VE LEARNED
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St. John Ambulance Apply first Aid
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Tier 1 in Super
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Tier 2 accredtied - Financial Services
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B&PB Tier 2 General Insurance Code of Practice
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Tier 2 Basic Basic Deposit Products & Non Cash Payment Facilities
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Tier 2 General Insurance
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Home Insurance Product elearning
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Branch CSR Learning Pathway
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Branch Frontline Regulatory Compliance Assessment
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CSR Learning Passport
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CSR Product and Compliance Plan 2012
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Customer and Account Origination
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Introduction and Overcoming Customer Objection to Video Conferencing
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Video Conferencing – Elearning
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RBS Mandatory Learning Branch Frontline
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Essential Super Overview
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Essential Super for Employee
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Making DIY Super Simple and Easy for Customers
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Simple Business Overdraft
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Helping Small Business with Their Needs
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Creating an interest in Financial Planning
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Financial Health Check Entry Lines
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Identifying Small Business Customers and Positioning a Financial Health Check
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AML/CTF KYC Policy
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Irregularities Detection Guide Assessment 2012
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Responsible Lending Overview
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Responsible Lending Overview Assessment
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Overcoming Objections CSR
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Tag ons- Common Clues CSR
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Branch Security Module 1 – New Starter
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Branch Security Module 1 – Refresh
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Branch Security Module 2 – New Starter
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Branch Security Module 2 – Refresh
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Guest Relations and Service recovery Training
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PCI compliance – Best Practices for Hotel Management APAC
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First Impression Customer Service Training for RWC 2011
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2011 Delaware North Companies NZ GuestPath Customer Service Training
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IHG Security Awareness for Duty Manager
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IHG Managing Fire Safety Training
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IHG General Fire Safety Training
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IHG Hotel Security Manager Certification Course APAC
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Managing Health and Safety at IHG
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IHG Crisis Management Training
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Guest Relations and Service recovery Training
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Opera PMS Training – Advance FrontDesk
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ClarityLive PMS (Phoenix)/Quest POS
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Guest Centrix PMS
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Sihot PMS
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2011 Bruno Rossi Barista Training
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Trinity Group Host Responsibility Duty Manager Training